SmackDeal Precise presentation of frequently asked questions (FAQ) will not only allow buyers to quickly access the answers, but it will minimize the amount of e-mails and phone calls to customer support.
1. Do you have a return policy? Can I return my product after it has reached me?
Yes. SmackDeal has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.
SmackDeal has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you. You should provide enough evidence to prove that product is not working or Damage.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition. The product should not be washed or ironed.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
vi. Products like inner wear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).
vii. Any consumable item which has been used or installed.
viii. Product with tampered or missing serial number/IMEI number/UPC number.
ix. Missing manufacturer tag especially in case of apparel and footwear.
x. Any damage/defect which is not covered under the manufacturer’s warranty.
3. How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via submit a ticket in ‘My Account’ section of your registered account at www.smackdeal.com
Alternatively, you can also send email at email@example.com
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
- Replacement of the product with a similar product (only if stocks are available with our Business Partner)
- Exchange (only for Apparel and Footwear); or.
- Full refund of your money. View our Refund Policy for details
7. Is there a time frame within which I can return the purchased product for a return/replacement?
If you wish to return or exchange a product, you must intimate SmackDeal within 48 hours of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:
a. Apparel and Footwear do not fit because of a size mismatch/issue.
b. Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than “defective” or “damaged”.
c. Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than “defective” or “damaged”
However, if any product which has manufacturing warranty you have submit product Authorised Service centre or Dealer. SmackDeal would not take any response against manufacturing warranty product.
Do I need to send the product or can it be collected from my address?
W are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with our Business Partner. In case a replacement is not available, we will initiate full refund.
You have to enclose a note within parcel by mention ORDER ID, FULL NAME.
After send the product you have to mail at firstname.lastname@example.org with details of Courier.
9. Will I have to pay any charges for the returns?
Initially you have to pay Return Shipping cost, You do not have to worry about the courier charges at all. In case, you return the product via courier we advise you to use INDIA POST or DTDC which allows Online consignment tracking. We will reimburse the courier freight charges @ 10% of your order value (with a minimum of Rs. 50 or a maximum of Rs. 120), whichever is lower. The refund of courier freight charges, if applicable, will be paid through NEFT Transfer at the time of placing the order or by issuing point/Certificate/Voucher of the equivalent value. The courier charges will be reimbursed only after receipt of the product .