SmackDeal clearly describes its returns and complaint policy, so the customer has no doubt how to proceed in case of withdrawing from the contract or filing a complaint about a purchased product.
To make a complaint, please follow the steps below:
1. Return/complaint form
Please fill out the return/complaint form and attach it to the returned product. The form needs to contain the following data: customer’s name, e-mail address, phone number, product ID, and description of the defect, date of purchase.
2. Product return
When filing a complaint, please send back a complete product, together with a copy of the invoice.
3. Shipping
Please send the faulty goods to the following address:
SmackDeal
LH-5, Nabaniketan, Aswininagar, Kolkata, WB, India
You can also contact us via email [email protected]
Return & Refund Policy
smackdeal.com will accept Return & Refund Policy only for Defective items, items damaged at the time of receipt, and incorrect items. Products damaged while being used, do not qualify for refund or replacement.
If an order unable to deliver due to courier issue or product out of stock at SmackDeal, then the full amount will be refunded to the buyer using Net banking or Paytm or BHIM.
If an order unable to deliver due to buyer issue, in that case, we deduct the shipping charges, and the rest will be refunded using the above method.
Read bellow issue which we call as “Buyer Issue”:
- Incomplete address
- No one present to receive the package
- Do not receive or response on courier call or SMS
- Office/Shop closed
- buyer refuse to receive the package before 7 days delivery period.
- Wrong phone number or address provided by the buyer
- Wrong email address
- Shifted to another place
Please email SmackDeal customer service at [email protected] to submit your return request. You have 48 hours since the date of received to request before returning.
The Name of Customer and Order No. must be printed clearly on outside of the carton, and all products must be securely protected in double packaging. Products must be returned in the original package with/includes documentation, manuals, and warranty information, other accessories, registration, etc. is valid for 10 days only and will expire on the 10th day after the date of issuance. The products must be received by smackdeal.com within 10 days.
No returns or exchanges will be accepted without the prior approval issued by smackdeal.com.
If we are unable to replace the damaged/defective product, we will refund your full money.
Return Policy
Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will send it to manufactures and inspect Damages or missing Products or accessories, and issue a refund.
Exchange
If you Placed a wrong order, you have 3 days since the date of receipt to request for exchange. If you would like a exchange, you will get a 100 % refund but you have to pay all the shipping charges. The product must be returned in original condition with all miscellaneous accessories; the Product must be returned securely protected in double packaging and must be written your name and Order no. on outside of the carton. You are responsible for the risk of loss, shipping, and handling fees for returning or exchanging the product.
No returns or exchanges will be accepted without the prior approval issued by smackdeal.com.
Order Cancellation
To cancel an order, call our customer care at 7890051541 or send an email at [email protected] with your Order ID and Name.
If the order is not yet shipped, we will cancel its shipment and refund the entire amount.
If the order is shipped but not delivered yet, We are requesting a buyer please don’t accept the product from the courier person. We will cancel the transaction and refund the entire amount but we will deduct Shipping Charge only.
Product Damaged/Tampered Delivery
If the packaging is damaged or is tampered with before delivery or if you think the product is in a bad condition on delivery, please refuse to accept the package. Call our customer care at 8910786040 or send an email at [email protected] with your Order ID and Name. We will ensure that the product is replaced and delivered to you at the earliest.